Terms & Agreement
Effective September 29, 2026
These terms are an agreement between you and The Execution Expert LLC ("I," "me"). By purchasing coaching, you agree to them.
1. Coaching services
I provide one-on-one accountability coaching for business owners and their teams. Every plan includes a weekly coaching call (30 or 60 minutes) by phone, Zoom or WhatsApp; a written summary after each call; text support between sessions, Monday through Friday; a planning session when you start, with a 12-month roadmap; quarterly check-ins; and an annual planning session.
2. Plans and pricing
1:1, 30-minute weekly call: $500 per month, or $5,100 per year paid upfront ($425 per month)
1:1, 60-minute weekly call: $900 per month, or $9,180 per year paid upfront ($765 per month)
Team, 30-minute weekly call: $400 per person per month
Team, 60-minute weekly call: $800 per person per month
Annual plans are available to individual plans at 15% off the monthly rate. I may change monthly prices with 30 days' written notice. Annual prices are locked for the year you've paid for.
3. Team coaching
When a company pays for coaching for its team, the company is the client for billing and each team member is a coaching participant. Team plans are billed per seat. Each seat is one participant with one weekly call, at the team rate for that call length.
Team pricing requires at least three active participants, and the company owner or leader must be one of them. Participants on the same team may choose different call lengths, and each receives the team rate for the length they choose. If the number of active participants on a monthly team plan falls below three for any reason, team pricing ends and the remaining participants move to standard monthly rates ($500 for 30-minute calls, $900 for 60-minute calls) starting with the next billing date.
Swapping a seat. Seats belong to the company, not to the individual. If a participant leaves the company or no longer needs coaching, the company may reassign their seat to another team member by emailing me at hannah@coachhannahcox.com. The new participant takes over the seat at the same rate and billing date, and their first session is used to get them set up and set their goals. A swap doesn't count as dropping below three participants, as long as the seat is filled again by the next billing date. The departing participant's session notes and recordings stay confidential and are not passed on to the new participant or the company.
Monthly update to the company. Each month, I send the company's designated contact a brief update limited to work progress: goals, what's moving and what's stuck. I also include anything a participant specifically asks me to raise with leadership. Everything else discussed in a participant's sessions stays confidential. That includes personal topics, career concerns and frustrations about work or colleagues. Participants can speak freely without it being reported to their employer, except where disclosure is required by law or needed to prevent serious harm.
4. Payment and billing
Payment is due in advance and processed securely through Stripe. Monthly plans are billed every month on the same date you signed up. Annual plans are billed in full at signup. There are no late fees. If a payment fails, I'll let you know, and you'll have 7 days to update your payment method. If payment still hasn't been made after 7 days, sessions are paused until it is. Sessions missed during a pause aren't made up, and your billing date doesn't change. If payment hasn't been made within 21 days of the due date, your coaching ends and your spot is released to the waitlist. You're welcome to re-enroll later, based on availability and current pricing.
5. Automatic renewal
Monthly plans renew automatically every month until you cancel.
Annual plans renew automatically for another year at the then-current annual rate unless you cancel before your renewal date. I'll email you a reminder 15 to 45 days before your annual plan renews, including the renewal price and how to cancel. You can also ask to switch to a monthly plan at renewal.
You can cancel online through your billing portal or by emailing hannah@coachhannahcox.com.
6. Cancellation and refunds
Monthly plans. You can cancel anytime. Cancellation takes effect at the end of your current paid month, and you keep all sessions until then. Payments already made are non-refundable, including for unused sessions in the current month.
Annual plans. You can cancel anytime. Because the annual price is discounted in exchange for the commitment to the year, any refund is calculated at the standard monthly rate for your plan:
Refund = amount paid − (months used × standard monthly rate)
A month counts as used once it has begun, including the month in which you cancel. If the result is zero or less, no refund is due. For example, a 1:1 client on a 30-minute annual plan pays $5,100. If they cancel during their sixth month, six months are used: 6 × $500 = $3,000, so the refund is $5,100 − $3,000 = $2,100. A client who cancels in their eleventh month receives no refund, because 11 × $500 is more than the $5,100 paid. Approved refunds are issued to the original payment method within 14 days.
7. Scheduling, rescheduling and missed sessions
Your weekly call is held at a standing day and time we agree on. To reschedule, give at least 24 hours' notice. Sessions canceled with less than 24 hours' notice, or missed without notice, may not be able to be rescheduled and will be considered forfeited and not refunded. If you arrive late, the session still ends at its scheduled time. If I need to cancel a session, I'll give at least 24 hours' notice and try to reschedule it. I'll give at least one week's notice of planned time off and reschedule affected sessions where possible. Calls rescheduled or canceled because of me will be made up, but not refunded.
8. Ending coaching on my side
I may end our coaching immediately for non-payment, abusive or disrespectful conduct, or a serious breach of these terms. If I end coaching for any other reason, I'll refund any full months you've prepaid and haven't used, at the rate you paid.
9. Confidentiality
What you share in coaching stays confidential, except where disclosure is required by law or needed to prevent serious harm to you or others. For team coaching, the monthly update described in section 3 is the only information shared with your employer. I only share a client story publicly with your permission.
10. Session recording
Sessions may be recorded and transcribed using AI-assisted note-taking tools (currently Granola) for notes and continuity. By signing up, you consent to this. Recordings and transcripts are kept confidential, used only to support your coaching, and never shared with third parties or, for team coaching, with your employer. You can ask me to pause recording for any part of a session.
11. Your role and results
Coaching works when you show up, take action between sessions and communicate openly about what's getting in the way. The first few weeks are a settling-in period while we learn how you work best, and your feedback during that time helps shape our work together. Results depend on your effort and circumstances and are not guaranteed.
12. Coaching is not therapy or professional advice
Coaching may explore mindset, beliefs and behavior patterns, but it is not therapy, counseling or treatment for any mental health condition. I am not a licensed therapist, financial advisor, attorney or accountant, and coaching is not a substitute for their advice. If you're experiencing a mental health concern, please work with a licensed professional. I may recommend this and may pause coaching if it's in your best interest.
13. Materials
Workbooks, templates and other materials I provide are for your personal use only and may not be shared, resold or published without my written permission.
14. Limitation of liability
To the extent allowed by law, my total liability for any claim related to coaching is limited to the fees you paid in the three months before the claim. I'm not liable for indirect or consequential damages, including lost profits or business decisions you make.
15. Privacy
How I collect and use your information is described in my Privacy Policy.
16. Changes to these terms
I may update these terms from time to time. If I make a change that affects current clients, I'll email you at least 30 days before it takes effect. Annual clients keep the terms and price that were in place when they paid until their renewal date.
17. Governing law and disputes
These terms are governed by the laws of the State of Alabama. If a disagreement comes up, we'll first try to resolve it through good-faith conversation. If that doesn't work, either of us may pursue mediation before going to the state or federal courts located in Alabama.
18. Contact
The Execution Expert LLC · Enterprise, Alabama · hannah@coachhannahcox.com